ALM0017 - IVR Port in DND

DESCRIPTION

This alarm is triggered when the VWM port goes into DND and the system is not able to remove it.

SEVERITY

Major

IMPACT

When ports are in DND, VWM is unable to process calls.

TROUBLESHOOTING STEPS

Typically this indicates a problem in COS. Only RAD ports should have the ability to be set DND. Please correct the COS settings according to our Golden Rules.

• RAD Ports should be set to DND: True.
• All other IVR ports should be set to DND: False

APPLIES TO

VWM/CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide