ALM0018 - IVR Port Not Answering

Article ID: 51360 - Last Review: December 1, 2015

DESCRIPTION

This alarm will be triggered if the VWM delivers a call to a port, but the port does not answer it within a timeout period of 4 rings.

SEVERITY

Major

IMPACT

This port will not be processing calls until the problem is corrected.

TROUBLESHOOTING STEPS

This is often an indication that the MiTAI monitor is not set, or has been lost. The reason the severity is a warning is because the auditor code is aware of this and will continuously attempt to reset the MiTAI monitor, if this is the case.

Make sure that the MiTAI Proxy service is up and running.

Look at the MiTAIProxy Logs and check that ICP connection is opened to the corresponding PBX. [No SXERR_PBX_NOT_OEPN OR SXERR_SERVER_UNAVAILABLE].

APPLIES TO

VWM/CCM

References