ALM0020 - IVR Phone Audio Error

DESCRIPTION

This alarm is triggered when VWM fails to initialize miAudio.

SEVERITY

Major

IMPACT

MiAudio will not function.

TROUBLESHOOTING STEPS

This is caused when we fail to initialize MiAudio. This should rarely happen and signifies that something is not working properly. If it does, please create a support package and contact prairieFyre Support.

APPLIES TO

VWM/CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide