ALM0021- Data Filing IO Problem

DESCRIPTION

This alarm is triggered when the system detects a problem writing files to the hard drive of the prairieFyre CCM server.

SEVERITY

Major

IMPACT

When the hardware isn't functioning properly the software can react in different ways from real time inaccuracies to reporting problems. If the DISK IO errors are not investigated then it could lead to the server shutting down and permanent data loss.

TROUBLESHOOTING STEPS

Contact your local IT group to troubleshoot the disk IO errors, and contact prairieFyre support if required.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide