ALM0022 - IIS Problem

DESCRIPTION

This alarm is triggered when the system detects a problem with IIS on the CCM server.

SEVERITY

Major

IMPACT

If IIS is not functional on the CCM server it could effect many things ranging from communication with the server to running reports or navigating the website.

TROUBLESHOOTING STEPS

Log onto the prairieFyre CCM server and check that the IIS service is running. To do this, go to Start > Run > Services.msc and ensure the World Wide Web Service is started. If it is, try running an IISreset by clicking Start > Run > CMD. In the Command Prompt type "iisreset" and press enter.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide