ALM0023 - MSMQ Problem

DESCRIPTION

This alarm is triggered when the system detects a problem with MSMQ on the CCM server.

SEVERITY

Major

IMPACT

If MSMQ is not functional on the server it will effect current day reports.

TROUBLESHOOTING STEPS

Log onto the prairieFyre CCM server and check that the MSMQ service is running. To do this, go to Start > Run > Services.msc and ensure the Message Queueing Service is started. If it is, check the eventvwr for any windows errors relating to MSMQ.

http://www.prairiefyre.com/kb/KnowledgebaseArticle50124.aspx

http://www.prairiefyre.com/kb/KnowledgebaseArticle50328.aspx

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide