ALM0025 - License Violation

DESCRIPTION

This alarm is triggered when the licenses purchased by the customer has been exceeded.

SEVERITY

Minor

IMPACT

Being overlicensed can lead to real time and reporting problems.

TROUBLESHOOTING STEPS

YourSite Explorer reports licensing violations very well. To correct these alarms, please log into YSE and look in the Employees form to see how the site has been overlicensed and correct accordingly.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide