ALM0026 - Invalid Configuration

DESCRIPTION

This alarm is triggered by an invalid configuration which resulted in no Media Servers being loaded by the Configuration service. This can be caused by any of the following:

• Invalid IP Address
• Blank Username and/or Password
• All Media Servers are set Historical
• No Media Servers configured
• No Media Servers correctly Licensed

SEVERITY

Major

IMPACT

Collection, ICC control, and Telephone System Synchronization won't function as intended.

TROUBLESHOOTING STEPS

Check and fix any of the above configuration problems.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide