ALM0028 - Media Server Data Timeout Configuration

DESCRIPTION

This alarm indicates that the media server data timeout duration has not been configured.

SEVERITY

Major

IMPACT

Not having this configured may result in the loss of data which could lead to inaccurate reports or real time.

TROUBLESHOOTING STEPS

In YourSite Explorer click on Media Server Alarms from the YourSite Enterprise section. Ensure your alarm has a Data Alarm Timeout in Minutes configured. PrairieFyre would suggest 15 minutes as a good value to start at.

You can safely ignore this alarm outside of business hours.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide