ALM0029 - PBX to PC Time Drift

DESCRIPTION

This alarm indicates that the time on the PBX and the time on the Media Server are drifting further apart.

SEVERITY

Minor

IMPACT

The prairieFyre support group has found that PBX time drift can cause inaccuracies in reporting and real time.

TROUBLESHOOTING STEPS

Launch the Contact Center Client Application and load the Network Monitor. Expand the PBX's in the Network Monitor list and click the Data Links button. Compare the time coming from the ACD data stream to the time on the clock. They should be within 30 seconds of each other.

APPLIES TO

CCM 6.0.X.X

NOTE: This alarm is no longer used in version 7.X

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide