ALM0030 - Data Collection

DESCRIPTION

This alarm indicates communication problems between the prairieFyre server and the Mitel PBX that its communicating with.

SEVERITY

Critical

IMPACT

The result of the data loss between the prairieFyre server and the Mitel PBX could result in real time inaccuracies, reporting accuracies and a loss of historical reporting data.

TROUBLESHOOTING STEPS

Use this knowledge base article.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide