ALM0031 - Data Link

DESCRIPTION

This alarm indicates communication problems between the MiContact Center server and the PBX that it is communicating with.

SEVERITY

Critical

IMPACT

The result of the data loss between the MiContact Center server and the PBX (MiVoice Business) or CTI Server (SIP environment) could result in real time inaccuracies, reporting accuracies and a loss of historical reporting data.

TROUBLESHOOTING STEPS

Follow this article to troubleshoot Data Collection.

APPLIES TO

CCM

References