ALM0032 - Messaging Service Down

DESCRIPTION

The IQ Messaging Engine Service is no longer running.

SEVERITY

Critical

IMPACT

The majority of the IQ functionality is dependent on the IQ messaging service. If this service is stopped, the IQ callflows will cease to function, IQ ports may stop answering calls, and customer experience will be greatly impacted.

TROUBLESHOOTING STEPS

Log into the IQ server and start the Intelligent Queue Messaging Service by going Start > Run > Services.msc and clicking OK. Once the service has started up, create an IQ support package and contact prairieFyre support.

APPLIES TO

CCM

References