ALM0033 - IQ Audio problem

DESCRIPTION

This alarm is triggered when an audio problem has occurred on the IQ server.

SEVERITY

Major

IMPACT

Messages will not play successfully from the IQ server to the customers.

TROUBLESHOOTING STEPS

Log into the IQ server and go to %InstallDir%\Program Files\Mitel Networks\6160\Logs and open the MessagingEngineLog.txt file. Do a CTRL-F for "eError" and keep searching for the next error until you find the audio error.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide