ALM0039 - IVR Calls Forwarded

DESCRIPTION

This alarm indicates that calls are being forwarded and not hitting the VWM ports.

SEVERITY

Variable

IMPACT

The calls are being forwarded and not getting to the VWM ports. They will not reach the callflow.

TROUBLESHOOTING STEPS

The Class of Service mapped to that Media Server has call forwarding on. In order to resolve the issue, please disable the Call forwarding option of the Class of Service that you are using for the affected ports.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide