ALM0043 - IVR Not licensed for Web Callbacks

DESCRIPTION

This alarm is a notification that occurs when you configure Web Callbacks, but are not licensed for it.

SEVERITY

Minor

IMPACT

High if the customer intends to use Web Callbacks as Web callbacks will not function.

TROUBLESHOOTING STEPS

Disable or delete the call flow with Web Callbacks enabled in it.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide