ALM0044 - No Default Audio Driver Found on Local Box

DESCRIPTION

There are 2 causes for this Alarm to occur;

1. The are no default audio drivers installed on the server where the VWM Services are installed.
2. The operating system does not have the necessary package or environment to play music.

SEVERITY

Minor

IMPACT

Messages will not play successfully from the VWM product.

TROUBLESHOOTING STEPS

Ensure you can play any music files with the extension .wma, .wav, and .mp3 manually on this box then restart the service.

APPLIES TO

CCM

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide