ALM0049 - Listener Offline

DESCRIPTION

This alarm indicates that a prairieFyre SIP Listener service on a front end server has stopped running or has lost connection to the Enterprise Router.

SEVERITY

Major

IMPACT

Screen pop, ANI DNIS routing, queue resiliency will not function.

TROUBLESHOOTING STEPS

1. Determine how many front end servers are being used.
2. Locate the front end servers.
3. On each server go to Start => Run and type services.msc then hit Enter
4. Verify the prairieFyre SIP Listener service is running
5. Verify the server has a connection to the network.

APPLIES TO

CCM 6.1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide