ALM0059 - Public Network Access via DPNSS

DESCRIPTION

Public Network Access via DPNSS is disabled in the Class of Service (COS) on the PBX.

SEVERITY

Minor

IMPACT

This needs to be set to "Yes" to enable Intelligent Queue ports to transfer calls to outside lines.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => Class of Service Options.
3. Click the Class of Service that threw the alarm, and click the Change button at the top.
4. Scroll down to Trunk and set Public Network Access via DPNSS to Yes.
5. Click Save.

APPLIES TO

6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide