ALM0063 - Suppress Simulated CCM after ISDN Progress

DESCRIPTION

Suppress Simulated CCM after ISDN Progress is set to "No" in the Class of Service (COS) on the PBX.

If a call is made to the Central Office (CO) on an ISDN trunk, the CO responds by sending a call progress message. In response to this message, the system sends an answer message to the calling party on the ISDN trunk. If the system is using Mitel Applications Interface (MiTAI) or Host Command Interface (HCI) to direct calls through a dialer or third-party application, this answer message can cause the called party to hear ringback or call processing tones when the call is answered.

SEVERITY

Minor

IMPACT

This feature needs to be set to "Yes" if Callbacks are being used, otherwise calls from cellphones will not be returned.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => Class of Service Options.
3. Click the Class of Service that threw the alarm, and click the Change button at the top.
4. Scroll down to Trunk and set Suppress Simulated CCM after ISDN Progress to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

IQ 5.8.0.7

CCM and IVR 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide