ALM0065 - ACD Make Busy Walk Away Codes

DESCRIPTION

ACD Make Busy Walk Away Codes are set to "No" on the PBX.

SEVERITY

Minor

IMPACT

Select "Yes" and add these codes to your CCM configuration so you can report on Make Busy codes, who is using them, and how much time is spent on these codes.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => System Options.
3. Click Change.
4. Set ACD Make Busy Walk Away Codes to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide