ALM0067 - Extended Digit Length

DESCRIPTION

Extended Digit Length is not enabled on the PBX.

Select "Yes" if you want the Called, Calling, and Third Party fields to allow space for 7-digit extension numbers and the Duration of Call field to allow space for up to 10,000 hours (9999 hours, 59 minutes, 59 seconds).

SEVERITY

Minor

IMPACT

This setting is required for accurate reporting of devices and durations.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Extended Digit Length to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide