ALM0068 - MCD - Report Transfers

DESCRIPTION

MCD - Report Transfers is disabled on the PBX.

Select "All" if all transfers including attendant transfers are to be reported on, "MCD" if all transfers except attendant transfers are to be reported on, and "No" for normal SMDR operation.

SEVERITY

Minor

IMPACT

This setting needs to be enabled for accurate reporting of transfers.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set MCD - Report Transfers to All.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide