ALM0069 - Network Format

DESCRIPTION

Network Format is set to "No" on the PBX.

Select "Yes" to allow the recording of the originating line's identity in the Digits Dialed field.

SEVERITY

Minor

IMPACT

This is required in a Network ACD environment. If your configuration includes queuing gateways and agent gateways, setting this option to "No" will result in all agent's calls showing as non-ACD.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Network Format to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide