Report Account Codes is set to "No" on the PBX.
Select "Yes" if Account Codes are to be included in the SMDR reports.
Minor
This option must be set to "Yes" to enable accurate reporting of Account Codes.
NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.
CCM 6.0 SP1