Report Incoming Calls is set to "No" on the PBX.
Select "Yes" if incoming calls are to be included in the SMDR reports.
Minor
This option must be set to "Yes" to enable accurate incoming call reporting.
NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.
CCM 6.0 SP1