ALM0073 - Report Meter Pulses

DESCRIPTION

Report Meter Pulses is set to "Yes" on the PBX .

Select "Yes" if meter pulses are to be included in SMDR reports. The number of reversals (meter pulses) received from an outgoing trunk can be recorded when this option is selected. The range is 0 to 64000. Leading zeros are output. The maximum number of digits recorded reduces from 26 to 20. The trunk group must be programmed for “Answer Supervision”. This field is not used for internal SMDR.

SEVERITY

Minor

IMPACT

This option must be set to "No" for accurate reporting. If set incorrectly, five zeros will append to the digits dialed column of SMDR records.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Report Meter Pulses to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide