Report Outgoing Calls is set to "No" on the PBX.
Select "Yes" if outgoing calls are to be included in SMDR reports.
Minor
This option needs to be set to "Yes" to enable accurate outbound call reporting.
NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.
CCM 6.0 SP1