ALM0075 - SMDR Meter Unit Per Station

DESCRIPTION

SMDR Meter Unit Per Station is set to "Yes" on the PBX.

Select "Yes" if SMDA meter reports are to be generated for Account Codes, stations, and trunks.

SEVERITY

Minor

IMPACT

This option needs to be set to "No" to enable accurate reporting.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set SMDR Meter Unit Per Station to No.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide