ALM0077 - System Identification

DESCRIPTION

There is an issue with the System Identification setting on the PBX.

Enter a unique number between 000 and 999, which identifies the system in SMDR reports. This is operational and the default is blank.

SEVERITY

Minor

IMPACT

This is a required field based on Standardized Network OLI being enabled. Each media server should have a unique System Identification number assigned.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set System Identification to a unique number.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide