ALM0078 - Time Change Reporting

DESCRIPTION

Time Change Reporting is set to "No" on the PBX.

Select "Yes" if a time stamp is to display when a TIME or DATE command is entered. Two records will display on the SMDR report. The first will indicate the time prior to the TIME or DATE command; the second will indicate the time entered by the SET TIME command. See Station Message Detail Recording (SMDR).

SEVERITY

Minor

IMPACT

This option must be set to "Yes" on the PBX to properly identify time changes on the 3300.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Time Change Reporting to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide