ALM0079 - Twenty-four Hour Time Reporting

DESCRIPTION

Twenty-four Hour Time Reporting is set to "No" on the PBX.

Select "Yes" if all time entries in the SMDR reports are to be in 24-hour notation. Enter "No" to obtain time reporting in 12-hour notation.

SEVERITY

Minor

IMPACT

This option must be set to "Yes" on the PBX for accurate duration reporting.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Twenty-four Hour Time Reporting to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide