ALM0080 - ANI/DNIS/ISDN/CLASS Number Delivery Reporting

DESCRIPTION

ANI/DNIS/ISDN/CLASS Number Delivery Reporting is set to "No" on the PBX.

This field applies to ANI/DNIS or CLASS for analog trunks (on a controller with embedded analog). Select "Yes" if ANI/DNIS or CLASS digits are to be part of the SMDR reports.

SEVERITY

Minor

IMPACT

This option must be set to "Yes" for accurate ANI and DNIS reporting.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set ANI/DNIS/ISDN/CLASS Number Delivery Reporting to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide