ALM0081 - Extended Time To Answer

DESCRIPTION

Extended Time To Answer is set to "No" on the PBX.

Select "Yes" to enable expanded Time To Answer field support.

SEVERITY

Minor

IMPACT

This needs to be set to "Yes" for accurate reporting of time to answer.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Extended Time To Answer to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide