ALM0083 - Standardized Call ID Format

DESCRIPTION

Standardized Call ID Format is set to "No" on the PBX.

Select "Yes" to enable standardized call ID format functionality. The Standardized Network OLI option must also be enabled.

SEVERITY

Minor

IMPACT

This option must be set to "Yes" in order to populate the Call ID and Associated Call ID fields in SMDR. prairieFyre uses this information to link records across a clustered PBX environment.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Standardized Call ID Format to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide