ALM0084 - Report Internal Unanswered Calls

DESCRIPTION

Report Internal Unanswered Calls is set to "No" on the PBX.

Select "Yes" to report incomplete internal calls. The SMDR Extended Reporting Option Level 1 must be enabled prior to setting this option.

SEVERITY

Minor

IMPACT

The majority of customers will not need to set this option to “Yes” but there are some business cases where, depending on the reports being run, this will need to be set to “Yes”.

TROUBLESHOOTING STEPS

If you need to report on internal unanswered calls:

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Report Internal Unanswered Calls to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide