ALM0086 - SMDR Extended Reporting Level 2

DESCRIPTION

SMDR Extended Reporting Level 2 is set to "No" on the PBX.

Select "Yes" to produce SMDR records in Extended Reporting Level 2 format.

You must also enable the following options: Extended Reporting Level 1, Extended Digit Length, Extended Time to Answer, Standardized Network OLI, and Standardized Call ID Format.

SEVERITY

Minor

IMPACT

This option must be set to "Yes" to enable accurate reporting.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set SMDR Extended Reporting Level 2 to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide