Account Code Reporting for Internal Calls is set to "No" on the PBX.
Set the option to "Yes" if Verified and/or Unverified Account Codes are to be included in SMDR reports.
Minor
This option must be set to "Yes" to enable accurate Account Code reporting.
NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.
CCM 6.0 SP1