ALM0089 - Path Reporting for Internal ACD2 Calls

DESCRIPTION

Path Reporting for Internal ACD2 Calls is set to "No" on the PBX.

Select "Yes" if Path Reporting for Internal ACD2 Calls is to be included in SMDR reports.

SEVERITY

Minor

IMPACT

This option must be set to "Yes" for accurate reporting of calls made into a path internally.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => SMDR Options.
3. Click Change.
4. Set Path Reporting for Internal ACD2 Calls to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide