ALM0092 - SMDR Time Rollback

DESCRIPTION

The Enterprise Server examines SMDR records and raises an alarm when the SMDR clock appears to have rolled backwards.

This alarm only triggers if the SMDR records are in “Super-Extended with Seconds” format; without seconds on the records, the time is too imprecise and false alarms will be produced.

SEVERITY

Major

IMPACT

If this alarm was thrown due to a genuine clock rollback on the PBX, it could result in inaccurate reporting and real-time data.

TROUBLESHOOTING STEPS

Verify the clock on the Alarming PBX. If the clock was rolled back, validate or fix the PBX clock before clearing the alarm.

1. Open the 3300 ESM.
2. On the left, click on System Properties => System Settings => Date and Time.
3. If NTP Server, Time Zone, Date, or Time are incorrect click Change.
4. Correct Date and Time settings.
5. Click Save.

NOTE: In the case of Daylight saving time change, this alarm can safely be dismissed.

APPLIES TO

CCM 6.0 SP1 and newer

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide