ALM0095 - Missing Devices Alarm

DESCRIPTION

This alarm is thrown when an ACD or SMDR record references a device that is not programmed in YourSite Explorer.

In the Enterprise Server, as ACD and SMDR records come in, we look up the devices associated with those records. When we see devices in the data that do not correspond to anything in our configuration, we raise an alarm to notify the administrator of the error.

NOTE: When this alarm references a missing Extension, this may also be referencing a Ring Group.

SEVERITY

Minor

IMPACT

Devices that are not programmed into YourSite Explorer but appear in raw ACD or SMDR data will not be reported on correctly.

TROUBLESHOOTING STEPS

1. Identify the device that has not been programmed.
2. Add that device into YourSite Explorer by clicking on the device type (Agent, Extension, etc.) and then clicking Add at the top.
3. Click the Save button at the top left.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide