ALM0097 - Duplicate System ID within Cluster

DESCRIPTION

This alarm is triggered if you have multiple media servers in the same Cluster with identical System ID values.

SEVERITY

Minor

IMPACT

Duplicate System IDs will cause reporting inaccuracies while tracking interflowed calls.

TROUBLESHOOTING STEPS

1. Open the 3300 ESM
2. Go to System Properties => System Feature Settings => SMDR Options
3. Click Change
4. Change the System Identification field to a unique number
5. Click Save

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide