ALM0098 - You must perform an initial telephone system synchronization

DESCRIPTION

This alarm is triggered when a telephone system synchronization has never been performed. To clear this alarm perform a telephone system synchronization with at least one media server.

SEVERITY

Major

IMPACT

Your Enterprise configuration will not be in sync with your media server(s).

TROUBLESHOOTING STEPS

1. Open YourSite Explorer.
2. Go to Media Servers on the left.
3. At the top of the screen, run a synchronization.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms. Select the alarm in question and click the Snooze button.

APPLIES TO

CCM 6.0 SP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide