ALM0101 - IVR Insufficient outbound ports

DESCRIPTION

This alarm indicates that all configured outbound ports are in use.

SEVERITY

High

IMPACT

The system is unable to process any more outbound calls.

TROUBLESHOOTING STEPS

Possible reasons for running out of ports:

1. There are more outbound calls queued than you have outbound ports to handle. In this case, assigning more ports is the best solution.
2. The call flow does not have a hang up or transfer activity at the end, and ports will stay in an established state indefinitely.
3. Ports are stuck in an established or in-use state. Look at the device port and make sure the port is idle and that the inUse flag has been set to false.

APPLIES TO

CCM / VWM 6.0.1 and 6.0.1.1 only.

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide