ALM0102 - Routing Service General Failure

DESCRIPTION

The Routing Service has suffered an unexpected error.

SEVERITY

Critical

IMPACT

All calls and call routing will be down.

TROUBLESHOOTING STEPS

The service will attempt to recover by restarting itself. If this does not succeed, the alarm will be thrown. In this case please contact prairieFyre support.

APPLIES TO

CCM 7.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide