ALM0103 - Monitor agent ringing state is not enabled

DESCRIPTION

By default, the ICP 3300 setting to Monitor Agent Ringing state is not enabled. This means that when you're watching agents in realtime who are ringing, no change is observed.

SEVERITY

Minor

IMPACT

Ringing state will not display correctly in real time monitors.

TROUBLESHOOTING STEPS

1. Start YourSite Explorer.
2. Click on Media Servers.
3. Select your Media Server from the list.
4. Click the Data summary options tab.
5. Check the Monitor Agent Ringing State checkbox.
6. Save the media server.

APPLIES TO

CCM 6.0 SP1 FP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide