ALM0106 - The media server is detecting handled ACD calls between 11:30pm and 12:30am without the "This enterprise operates 24 hours a day" option enabled

DESCRIPTION

The media server is detecting handled ACD calls between 11:30pm and 12:30am without the "This enterprise operates 24 hours a day" option enabled.

SEVERITY

Minor

IMPACT

If the hours of operation are set incorrectly, reporting inaccuracies may result.

TROUBLESHOOTING STEPS

If this call center operates 24 hours a day, enable the "This enterprise operates 24 hours a day" option. This option is located in YourSite Explorer => Media Servers => Data Summary options.

APPLIES TO

CCM 6.0 SP1 FP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide