ALM0107 - OAI Data link is down

DESCRIPTION

Alarm indicates communication problems between the prairieFyre server and the Inter-tel PBX. When this occurs, SMDR and ACD data links will also be down.

SEVERITY

Critical

IMPACT

No data is being collected from the Media Server

TROUBLESHOOTING STEPS

Follow normal data collection troubleshooting. More information can be found in the following knowledge base article:

http://micc.mitel.com/kb/TroubleshooterGuide50571.aspx

APPLIES TO

CCM 6.0 SP1 FP1

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide