ALM0108 - Uncosted extensions making outbound calls

DESCRIPTION

Extensions which are set as costed are making outbound calls from a media server with Call Accounting.

SEVERITY

Minor

IMPACT

Reports run against these uncosted extensions may return "No Data".

TROUBLESHOOTING STEPS

To repair this issue, you must set the extension to be costed.

1. In YourSite Explorer, YourSite => Extensions, select the extension you want to set as costed.
2. Select the check box beside Cost this extension.
3. Click Save.

APPLIES TO

6.0.2

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide