ALM0110 - No UPiQ ports programmed on PBX

DESCRIPTION

This alarm is triggered when the Connect to Caller activity is executed and there are no UPiQ ports configured or enabled for real-time for the queue the customer is dialing.

SEVERITY

Minor

IMPACT

UPiQ messages will not play for callers.

TROUBLESHOOTING STEPS

Ensure that you have UPiQ ports configured on the PBX and that they display in YourSite Explorer. If they do not display in YourSite Explorer, perform a telephone system synchronization.

APPLIES TO

7.0

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide